Frequently Asked Questions
Everything you need to know about shopping with West49.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most unworn and unwashed items with original tags attached. Please note that certain clearance items may be final sale.
Do you ship internationally?
Currently, we ship to all provinces across Canada and the United States. Shipping rates and delivery times vary based on your specific location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know what size to order?
Each product page features a detailed size guide. We recommend comparing your measurements against our charts to ensure the perfect fit for your skate and street style.
Can I cancel or change my order?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within one hour of placement by contacting our customer support team.