Returns & Exchanges

At West49, we want to ensure you are fully stoked on your purchase, so we offer a flexible 30-day return policy for most unworn merchandise with original tags attached. Items can be returned via mail or at any of our retail locations across Canada for your convenience.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in original condition, unworn, and unwashed with all tags attached within 30 days of the delivery date.

• 2.
  Start Your Return

  Visit our online returns portal to enter your order number and email address to select the items you wish to send back.

• 3.
  Pack and Ship

  Securely pack your items in the original packaging if possible and attach the prepaid shipping label provided through our portal.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original method of payment within 7-10 business days.